This project was assigned to me by the Director of HR Technology and Reporting at SkyWest Airlines. The objective for the project was to implement a recently purchased Salesforce CRM and Pardot instance for the purpose of recruiting future pilots.
In this project, I created the user stories and acceptance criteria for product implementation to address a significant shortage of qualified pilot talent. Working alongside the Appirio consulting group, my role was to lead the planning and architecure of the system, and to review development performed by the Appirio development team.
During the process, I received my certification as a Salesforce Certified Administrator. Once the project had been implemented, I transitioned into an untitled role as a senior administrator for the platform. While working as the Company’s senior administrator I created dashboards and analytics for Company executives, and performed regular system configuration changes and maintenance.